UPDATED: Converge ICT Review One Year Later – Playing Ragnarok M: Eternal Love

Converge Fiber Review One Year Later

This is an update to my review of Converge ICT’s Fiber Internet service when we first got it last year.

If you’ve been keeping up with the comments on that first review, you will see that while I initially loved Converge’s service, my experience has changed and I’m not really happy about the service now.

CONVERGE ICT REVIEW – WHAT’S CHANGED?

The disconnection problem that I experienced during the first few months has become more frequent. What disconnection, you ask? I watch YouTube until I fall asleep, that’s just my way of unwinding while keeping up with my favorite YouTubers and getting other news. About once a week or once every two weeks, the internet would be down, usually past midnight, and it would be down for about 5-10 minutes. I tried restarting the modem, I tried not doing anything to the modem and just waiting, and whatever I do, it doesn’t solve it until the internet decides to come back on its own in about 10 minutes. It did not happen that often, so it’s not a big deal. At first, I assumed that they were resetting or rebooting their equipment during those times, but whenever I called Converge tech support, they would always deny that they did anything like that. So, if it’s not them, then where is the problem coming from?

Customer Service / Tech Support Experience

This just kept getting more frequent as time went on. I kept calling customer service and up until a few months ago, it was still relatively easy to get to speak to a tech support rep. Then it got more difficult during the day, so I tried calling Converge late at night (past midnight) and I still managed to get to a rep within a few minutes of waiting.

I  asked to get an overview of the calls I made, and based on their records, I have been calling them almost every month to complain about the disconnection issue. Sounds about right. And every time I ask for an update, they will say the same thing – they checked remotely and they did not see anything wrong.

This seems really weird until I started looking at the Converge FB groups and forums, and based on what I read, I was starting to suspect that maybe the modem provided by Converge is starting to conk out or is getting too hot. Modems are not supposed to do this because they should be designed for 24/7 use. According to the people on the forums, Converge’s modem can’t handle being both modem and wifi router – they suggested using the Converge modem as just a modem and getting a separate wifi router – but I want Converge to get to the bottom of the problem first and be certain that the problem is with the modem router before I go and spend money on a standalone wifi router.

So I called Converge again and they didn’t want to replace the modem and wanted me to do ping, traceroute and speedtest (wired vs wireless). I tried to do that over the holidays but the connection was so unstable that I don’t think it’s accurate (more on that below). I was getting 1.6 Mbps speeds (too slow!) and sometimes 16 Mbps. Buti nalang alam ko gawin yan, paano kung clueless yung ibang customer, like my parents, paano na sila?

Here are the test results from tonight:

WIRED

C:\>ping google.com

Pinging google.com [172.217.27.142] with 32 bytes of data:
Reply from 172.217.27.142: bytes=32 time=526ms TTL=48
Reply from 172.217.27.142: bytes=32 time=525ms TTL=48
Reply from 172.217.27.142: bytes=32 time=360ms TTL=48
Reply from 172.217.27.142: bytes=32 time=345ms TTL=48

Ping statistics for 172.217.27.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 345ms, Maximum = 526ms, Average = 439ms

C:\>tracert google.com

Tracing route to google.com [172.217.27.142]
over a maximum of 30 hops:

1 2 ms 1 ms 3 ms MYGROUP [192.168.1.1]
2 402 ms 230 ms 10 ms 10.220.228.1
3 10 ms 2 ms 9 ms 202.69.174.89
4 7 ms 9 ms 9 ms 172.20.11.4
5 10 ms 2 ms 4 ms 202.69.174.61
6 * * 11 ms 161.49.1.154
7 10 ms 4 ms 4 ms 161.49.1.202
8 12 ms 4 ms 10 ms 161.49.9.6
9 27 ms 27 ms 27 ms 72.14.197.156
10 38 ms 39 ms 36 ms 108.170.241.112
11 30 ms 30 ms 30 ms 209.85.249.158
12 42 ms 40 ms 41 ms 172.253.50.221
13 46 ms 46 ms 47 ms 66.249.94.69
14 43 ms 41 ms 42 ms 72.14.239.100
15 46 ms 41 ms 47 ms 108.170.244.97
16 47 ms 47 ms 47 ms 209.85.142.13
17 44 ms 44 ms 44 ms tsa03s02-in-f14.1e100.net [172.217.27.142]

Trace complete.

C:\>ping yahoo.com

Pinging yahoo.com [98.138.219.231] with 32 bytes of data:
Reply from 98.138.219.231: bytes=32 time=210ms TTL=49
Reply from 98.138.219.231: bytes=32 time=218ms TTL=49
Reply from 98.138.219.231: bytes=32 time=218ms TTL=49
Reply from 98.138.219.231: bytes=32 time=218ms TTL=49

Ping statistics for 98.138.219.231:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 210ms, Maximum = 218ms, Average = 216ms

C:\>tracert yahoo.com

Tracing route to yahoo.com [98.138.219.231]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MYGROUP [192.168.1.1]
2 8 ms 6 ms 11 ms 10.220.228.1
3 9 ms 4 ms 4 ms 202.69.174.89
4 7 ms 1 ms 1 ms 172.20.11.4
5 10 ms 4 ms 4 ms 202.69.174.61
6 9 ms 4 ms 8 ms 161.49.1.154
7 9 ms 4 ms 4 ms 161.49.1.30
8 41 ms 40 ms 38 ms ten0-4-1-3.100.br03.hkg15.pccwbtn.net [63.218.211.221]
9 190 ms 190 ms 189 ms TenGE0-2-0-6.br03.lax05.pccwbtn.net [63.218.72.174]
10 175 ms 176 ms 175 ms any2ix.coresite.com [206.72.211.120]
11 180 ms 182 ms 181 ms UNKNOWN-216-115-104-X.yahoo.com [216.115.104.79]
12 208 ms 206 ms 207 ms ae-7.pat2.dnx.yahoo.com [216.115.96.115]
13 216 ms 216 ms 215 ms ae-6.pat1.nez.yahoo.com [216.115.104.118]
14 215 ms 215 ms 220 ms et-19-1-0.msr2.ne1.yahoo.com [216.115.105.181]
15 217 ms 216 ms 216 ms et-1-0-0.clr2-a-gdc.ne1.yahoo.com [98.138.97.73]
16 216 ms 214 ms 215 ms po255.bas1-1-flk.ne1.yahoo.com [98.138.0.97]
17 217 ms 218 ms 216 ms media-router-fp1.prod1.media.vip.ne1.yahoo.com [98.138.219.231]

Trace complete.

Wired Speedtest to Smart Communications Makati server

WIRELESS

C:\>ping google.com

Pinging google.com [172.217.27.142] with 32 bytes of data:
Reply from 172.217.27.142: bytes=32 time=49ms TTL=48
Reply from 172.217.27.142: bytes=32 time=46ms TTL=48
Reply from 172.217.27.142: bytes=32 time=41ms TTL=48
Reply from 172.217.27.142: bytes=32 time=47ms TTL=48

Ping statistics for 172.217.27.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 49ms, Average = 45ms

C:\>tracert google.com

Tracing route to google.com [172.217.27.142]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms MYGROUP [192.168.1.1]
2 9 ms 3 ms 4 ms 10.220.228.1
3 10 ms 3 ms 4 ms 202.69.174.89
4 7 ms 3 ms 3 ms 172.20.11.4
5 11 ms 4 ms 5 ms 202.69.174.61
6 9 ms 4 ms 10 ms 161.49.1.154
7 10 ms 5 ms 4 ms 161.49.1.202
8 38 ms 19 ms 12 ms 161.49.9.6
9 28 ms 30 ms 29 ms 72.14.197.156
10 39 ms 38 ms 38 ms 108.170.241.112
11 32 ms 29 ms 30 ms 209.85.249.158
12 41 ms 41 ms 42 ms 172.253.50.221
13 48 ms 46 ms 84 ms 66.249.94.69
14 43 ms 40 ms 41 ms 72.14.239.100
15 45 ms 46 ms 43 ms 108.170.244.97
16 94 ms 100 ms 104 ms 209.85.142.13
17 128 ms 124 ms 120 ms tsa03s02-in-f14.1e100.net [172.217.27.142]

Trace complete.

C:\>ping yahoo.com

Pinging yahoo.com [98.137.246.8] with 32 bytes of data:
Reply from 98.137.246.8: bytes=32 time=361ms TTL=49
Reply from 98.137.246.8: bytes=32 time=600ms TTL=49
Reply from 98.137.246.8: bytes=32 time=599ms TTL=49
Reply from 98.137.246.8: bytes=32 time=601ms TTL=49

Ping statistics for 98.137.246.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 361ms, Maximum = 601ms, Average = 540ms

C:\>tracert yahoo.com

Tracing route to yahoo.com [98.137.246.8]
over a maximum of 30 hops:

1 3 ms <1 ms 1 ms MYGROUP [192.168.1.1]
2 12 ms 3 ms 3 ms 10.220.228.1
3 9 ms 4 ms 5 ms 202.69.174.89
4 7 ms 4 ms 4 ms 172.20.11.4
5 10 ms 4 ms 4 ms 202.69.174.61
6 12 ms 3 ms 2 ms 161.49.1.154
7 22 ms 29 ms 19 ms 161.49.1.42
8 152 ms 153 ms 150 ms any2ix.coresite.com [206.72.211.120]
9 159 ms 161 ms 159 ms UNKNOWN-216-115-104-X.yahoo.com [216.115.104.79]
10 180 ms 177 ms 180 ms ae-6.pat2.swp.yahoo.com [216.115.100.91]
11 183 ms 194 ms 179 ms ae-5.pat1.gqb.yahoo.com [216.115.101.111]
12 183 ms 182 ms 182 ms et-19-1-0.msr2.gq1.yahoo.com [66.196.67.111]
13 184 ms 188 ms 203 ms et-1-0-0.clr1-a-gdc.gq1.yahoo.com [67.195.37.93]
14 516 ms 488 ms 533 ms et-16-6.bas1-2-flk.gq1.yahoo.com [98.137.120.6]
15 465 ms 440 ms 480 ms media-router-fp2.prod1.media.vip.gq1.yahoo.com [98.137.246.8]

Trace complete.

Wireless Speedtest to Smart Communications Makati server

I don’t want to do anything to the modem because that might void any warranty with Converge. The second to the last feedback I got from Converge was that during remote testing, they noticed that the modem was running hot. Their suggestion? Turn off the modem and let it rest for 10-15 minutes when this happens. Ha? Turn my modem off and let it rest for 15 minutes for 10 times a day? Seriously? That’s not a practical solution.

November holiday outage

~ Nung araw ng patay, patay din yung internet ~

Late at night on November 1 (technically November 2 because it was a little past midnight), the internet went down. The LOS light started blinking red, and that’s never a good thing. From past experience, I knew that meant an outage either on Converge’s end or a cut line.

So again, I called Converge, but this time, I was too long waiting on queue that the phone system dropped my call. I called again and waited, and finally, after a total of 1 hour, a rep answered. They had just started getting reports of an outage in Sta. Mesa. Unfortunately, they would not be able to get a crew out to check until 10AM the next day! 10AM pa daw kasi ang pasok ng crew…

Okay, I understand it’s a holiday, but don’t they have anybody on call to work on emergencies like this? Apparently, it’s not just Sta. Mesa, but Manila and Quezon City were having the outage, too. The outage took too long to resolve  – it was reported at midnight, and we only got internet back at around 3PM. That’s 15 hours with no internet, on a long holiday when I had planned to catch up on Netflix 

After we got internet back at 3PM, it was fairly stable. BUT, by late evening, the internet was choppy again. I just started playing the recently launched (as in Oct. 31, 2018) Ragnarok M: Eternal Love.

I want to call Converge to get a rebate for the time that we did not have internet, but I’m just not going to waste any more time calling their customer service na wala naman sumasagot to save probably P50 on the internet bill.

USING CONVERGE FOR GAMING (I was only able to test on mobile)

The fact that I was able to level up at all to Level 20+  at that time is a testament to my bullheadedness despite the frequent disconnections, and the bonus exps, of course. When our outage last Nov. 2 was fixed, I tried calling Converge again on Sunday (Nov. 4) to complain about the very frequent disconnections. The internet was choppy. Not lag. Choppy. Maya’t maya nagdidisconnect. It was so bad that I just switched to using mobile data. Anyway, I couldn’t get through to anyone at the Converge hotline after 1 hour so I gave up. I just don’t have time to waste on the phone, waiting in the queue for someone to pick up! Good thing I spent that time playing Ragnarok, but still. However, from their automatic answering system, they announced that they had an outage at some other areas (Marikina and other places, I can’t remember them all).

Ano ba, lagi lagi nalang may outage? I don’t even know why they have an outage. No explanation. Did their equipment break down? Was a line cut again? Last time kasi the line further down the road was cut, “nasagi ng truck” as the crew told me.

I don’t know, but I’m starting to suspect that maybe they took on too many customers and they can’t handle it – not on the technical side, and not on the customer service/ tech support side, either.

Ragnarok Mobile on Converge ICT

Anyway, I gave up and switched to using data for the whole day instead. Sobrang hopeless nung wifi last Sunday. Every time I was disconnected, I took a screenshot. Four times in twenty minutes, disconnected for about 2 minutes then suddenly reconnected again. In between, the internet was slow. Whenever I was disconnected, I also checked the internet connection on another phone – I go to cnn.com or yahoo.com using Chrome and I get the No Internet screen.

I started playing on an iPad Mini 2, but the game just kept crashing after 30 mins of play, mostly during map change. Hey, even though it’s old, it still works for browsing, YouTube, etc…, but apparently, it’s too old to play Ragnarok properly. So the next day, I switched to my Huawei P9. The Huawei P9 can play Ragnarok with no issues even if it’s circa 2016. I saw onilne that the game requires at least an octa-core processor and 3GB RAM. While I was downloading the 1.3 GB game from the Google Play Store, I also kept getting the “Waiting for Wi-Fi” message for a few seconds (download would stop), and then it would continue again after a few seconds.

Downloading Ragnarok Mobile Eternal Love

While I was playing mobile games, my dad was watching YouTube, as usual – and he didn’t seem to notice any problems. I know it’s because YouTube buffers, so these kinds of disconnections are just not as noticeable there.

Monday – Nov. 5

  • Daytime – internet was okay
  • 6PM onwards – internet was bad again, I switched back to using data

Tuesday – Nov. 6

The internet seems to be better now. Played most of the day using wifi and it was generally okay. Sometimes it lags, but it’s better now, back to normal, even though normal hasn’t been great lately. (Pls. see ping, traceroute and speedtest results above).

FYI, while I was “playing” all day, the nature of this mobile version of Ragnarok is that you can sort of “bot” your character. While I need to be “present” to choose the quests and to talk to the NPCs, once I’ve received all my quests, for example, to “kill 300 goblins”, I can just set my character to auto-kill goblins. You can even point to a location and your character will automatically run there. This frees me up to do other things, I don’t need to micro-manage my character, and then I just check back on my character from time to time to see the progress. The downside is that my phone is “occupied/busy” and I don’t answer texts or messages asap. 

I feel that playing on a PC is a better experience, but having it on mobile frees me up to do other things while playing. Yes, yes, I have heard all about the Blizzard Diablo Immortal fiasco and seen the videos and the memes. Keep in mind that I am not a hardcore gamer. I think the last time I played a PC game was in the early 2000s, hahaha. On a PC, I’m stuck sitting in front of it. With mobile, I can take my phone wherever I am and play whenever – when cooking, when writing, when making coffee, when doing chores – I just glance on it from time to time. But honestly, the screen is too damn small and I miss keyboard hotkeys. Clicking on things on a 5 or 6-inch phone screen is difficult and I quite often press the wrong thing. I don’t chat on Ragnarok Mobile because it’s not great – the mobile keyboard pulls up and covers the whole screen, etc… I’m mostly playing because of the nostalgia factor 🙂 And also to take advantage of the double and even x10 EXPs that are available now only for a limited time. Leveling up is so easy – I’m already level 52 in just 4 days!

DO I STILL RECOMMEND IT?

For watching YouTube, web browsing, and other casual stuff that are not time-sensitive or that do not require a super reliable and stable connection, it’s okay. When it works, it works. Downloading is fast, uploading big files is fast, torrenting is fast (can reach up to 2 MBps). Generally no issues with YouTube, Netflix, etc…

But if you’re serious about online gaming, or have mission-critical requirements for internet, I don’t recommend it. There are times when the internet is just not stable and it’s unpredictable, and that can be really frustrating.

There have been so many times when I have switched to using mobile data instead (Globe Prepaid) when the Converge internet is problematic. My mobile data is surprisingly more reliable! So I suggest always having a backup internet connection to use.

I don’t know if the terrible internet connection and service we had during the November 1 holidays was just bad luck on Converge’s part – a confluence of equipment failure (just a guess), and bad timing (more people using the internet over the holidays, crew on leave, minimal staff). But, it’s not such an isolated case anymore. Napapadalas na kasi.

And I still need an answer from Converge about what is causing my internet disconnection problems. Ano ba talaga? Please really investigate it so we can find a solution, hindi puro “the connection is okay based on our remote testing”. I’m willing to buy a wifi router if that’s the solution. Pero kung bumili ako at ganyan pa din ang problema, sayang naman.

Unfortunately for us consumers, we don’t really have many choices when it comes to ISPs, so we just have to deal with what’s available to us and put up with all their issues. It would be so great if their services improved, though.

Switching to PLDT?

As for switching to PLDT, I can’t even get anyone on the damn phone. Last week, I called 171 to try to talk to someone about our old Caller ID unit that has started to have problems. We’re still paying P99/month for caller ID but not really getting our money’s worth so I wanted to ask if we can have the unit replaced or upgraded to whatever they have now.

Calling PLDT is more hopeless than calling Converge. Their phone system was just giving me the runaround – whatever number I press, there is no available option to talk to a person! Wasted another hour trying to call PLDT and trying all the options, still no live person. Most of the time, I ended up with an automated voice giving info or a filing an automated report for an outage (which I didn’t want to do because that would be false reporting). So that’s a NO on PLDT for now, until they get their problems sorted out. Better stick with the one I know muna. I don’t even know if PLDT Fibr is already available in our area.

* MAJOR UPDATE! *

Nov. 22, 2018 – So I saw the Converge truck on our street today. But unfortunately, it was for our neighbor. I talked to the guy anyway and got them to check my modem when they were done with our neighbor’s issue. Long story short, after he checked our modem, logged in to 192.168.1.1. He saw that some settings were incorrect. I told him that we did not change any of the settings and just changed the SSID name and password, that’s all. Apparently, there are settings that needed to be checked or changed even if we just changed the network name and password and did not touch any other setting. So he went through the settings. Parang ayaw mag explain ni kuya kung ano yung dapat ayusin. Anyway, he reset the modem and fixed the settings, even calling someone to get the correct numbers for a setting, and he put back our old SSID. We did speedtests and so far, so good, looks like the internet connection is good and stable. Will give an update in a few weeks to see if there really has been an improvement 🙂

January 17, 2019 – please read the update here: https://www.karenmnl.com/updated-converge-internet-review-using-new-router/



I hope you enjoyed this blog post. Please feel free to leave a comment below, I love hearing from you!

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xoxo,

Karen

27 thoughts on “UPDATED: Converge ICT Review One Year Later – Playing Ragnarok M: Eternal Love

  1. steph

    woah, i just applied for converge and it’s set to be installed this week. I’m worried about connecting with them also but all ISP’s I guess have horror stories. Your review is AMAZING, this is really so helpful!

    pls keep it up! 😀

    Reply
  2. Anonymous

    Thank you as well for your detailed review. We’re planning to get Converge too, soon, but your disconnection problems worry me since I’m heavily playing a PC MMORPG. I only hope it’s gotta be better than the current service we have – experienced several disconnections too.

    Reply
    1. Karen MNL Post author

      After the technician who visited recently changed the settings on my modem, ping was much better, torrent downloads were consistently reaching 2.8 Mbps, but I still encountered the disconnection issues on WIFI. But my laptop, which I connected through LAN, did not get the disconnection problems.

      I called Converge again, and now with more concrete info to tell them, having isolated the issue to the wifi, we were going somewhere. One issue they raised were the number of gadgets connected to the WIFI. We had around 20, including several internet cameras, Amazon Alexa, Google Home Mini, Apple TV, Smart TV, a wifi extender, aside from the usual computers, phones and tablets, and that might be too much for the modem router to handle. Okay, that sounds reasonable. I did not even think that there was a limit since I’m so used to just connecting everything to our WIFI.

      The Converge team told us that they made a few changes to the settings on their end. We also disconnected one of the IP cameras to test. It’s only been a couple of days since I talked to Converge, so I’m still observing if things have improved. I think we might have to get a separate wifi router but for now, I’m still observing. I’m keeping my laptop connected via LAN cable nalang instead of wifi to reduce the load on the modem router.

      Reply
      1. kelvin

        BQ, the router should be able to handle multiple connections. Now, one test I can suggest is try disconnecting all devices from the wifi and from one device connected directly to their modem, try to ping with the -c option. let it run for a couple of minutes then you can submit the statistics to them as proof that it’s their connection having a problem and not the devices connected to their modem

        I just bought a condo in manila and there’s converge facility installed. I was really hoping to get a fiber service installed but upon reading your post, i’m now having second thoughts. I thank you for posting your experience

        Reply
  3. Shiela Briz

    I am planning to apply for a converge fiber but after reading all your reviews from the start you applied I dont know if i will still apply or not. Lol. I called their hotline at first they dropped the call the I called again they keep me waiting for almost 5minutes just to check the availability. I think some of them are rude. I found out that their service in our place is available already however no slots available. I have to wait for 2 to 3 months for the availability.

    Thanks for your review its really nice and helpful

    Reply
  4. Anonymous

    Thank you for your honest and up-to-date review. Its really the information I need. I am having second thoughts in getting their broadband service. I also had a simllar experience with the sales rep. Customer service hotlines keeps on ringing! I was only able to get a hold of the customer service once. Bad customer service.

    Reply
  5. Qesther

    Thank you for your honest and up-to-date review. Its really the information I need. I am having second thoughts in getting their broadband service. I also had a simllar experience with the sales rep. Customer service hotlines keeps on ringing! I was only able to get a hold of the customer service once. Bad customer service.

    Reply
    1. Karen MNL Post author

      For now, we don’t have any really good, perfect internet service provider. Just be aware of what you are getting and manage your expectations. I hope there will be improvements in the future, but I think this is a step in the right direction by offering fiber internet at more affordable rates than years ago 🙂

      Reply
  6. CC

    Hi Karen!

    Thanks for your review! It’s really helpful! I just received an email that we’ll finally be covered by Converge.

    Just a few questions. Will I be able to replace th router? Kasi that’s what my friend did dahil nawawala wala rin internet nila sa sky. Then pinalitan nya and naging okay na.

    Do you still experience the intermittent connection? Kasi I work from home. Kaya vital tlga sakin na reliable ung internet.

    Thanks again sa review mo!

    Merry Christmas and God bless!

    Reply
    1. Karen MNL Post author

      Hi, CC! Thank you for your comment 🙂

      Yes, you’ll be able to replace the router. I’ve replaced mine with an old Tenda router but our old router itself is not a good one, it also can’t handle many connected devices. We ordered a high-powered Asus router online, still waiting for it to be delivered. I expect delivery to be delayed because of the holidays. Anyway, with the Asus router, I expect the wifi to be more stable and to be able to handle more connections.

      Napansin ko mabigat sa router yung internet cameras (parang cctv but can also be viewed online pag nasa labas or out of the country).

      Reply
  7. Linolito Balita

    same exp with converge. buti nlng may pldt rin ako. meron rin instances na nag loloko yung internet like nde makapag speedtest or mabagal mag browse pag may nag totorrent kahit nde na mamax ng torrent yung connection namin. parang may limit sa concurrent tcp connection yung converge. sa pldt nde ko na experience to

    Reply
  8. Anonymous

    Hi Karen

    I’m glad I went through your blog review about converge and its BPO service. My brother is requesting me to change to converge because his friends told him that its faster than GLOBE whom they are my isp. To be honest, my experience with GLOBE is positive. Sure I have minor issues for the last 5-6 years like drop outs and slow downs and one major issue which is only last november due to “outage” but overall I don’t have any problems at all from GLOBE. I am happy of what I got for now.

    I can’t say “I don’t want to get converge” but would rather wait for at least 2-3 years before I make a decision.

    Reply
    1. Karen MNL Post author

      Hi 🙂 We recently bought an Asus router and what a difference it has made! I can now, with some degree of certainty, say that the bad wifi connection I was experiencing with Converge was due to their poor stock modem/router. Once we switched to a high-powered, quality router, the internet connection (wifi) seemed to have gotten so much more stable and stronger. I’ll be writing a blog about this probably by next week.

      Reply
  9. Laurie

    Hi, Karen!

    Thank you for your updates on Converge. I’m considering to switch either to Converge FIbrx or PLDT Fibr. Because right now, I’m still using PLDT Adsl and it’s been frustrating the past weeks. Your review and update are really helpful. Thanks again!

    Reply
    1. Karen MNL Post author

      Thank you for your comment, Laurie!

      I will be making an updated review now that I bought an Asus router. What a big difference! The stock Converge modem router is just not good enough for a whole household’s worth of gadgets connected to it. The Converge internet connection itself seems to be okay, though.

      Reply
  10. Ian

    Hi Karen,

    As a fellow ROM player, were you able to farm the whole stamina of your character without getting disconnected? Right now, I am having major issues with PLDT. The internet is not stable since christmas of 2018, I don’t know when it will be back but I’m slowly losing patience. I plan on working at home as well. Would you recommend it to me? Cheers!

    Reply
    1. Karen MNL Post author

      We bought a 5k Asus router two weeks ago, but with all the stuff happening over the holidays, I have not been able to play the whole 600 mins. However, I did notice a big improvement in the wifi connection ever since we bought the Asus. I am connecting via 5G. So far, I am not noticing any drops, but I am only watching my screen during actual questing. During most farming and board missions, I just leave it to farm while I do other things so I am not glued on the screen enough to say 100% no drops. But so far, I feel that the wifi has been very stable since we started using the Asus. The Converge modem is now just used as a modem. The wifi work is being done by the Asus. So, in conclusion, the stock Converge unit is not a good wifi router, but the actual internet connection provided by Converge seems to be stable.

      Reply
  11. diego delos santos

    hello karen, very detailed review. thank you very much.

    i have been using globe 20 mbps unli data for more than 5 years starting with 2 then 5 then 10 and 15 and finally 20 mbps. so far so good. one thing i did is bought a medium to heavy duty cooler and put the modem over it. both cooler and modem are 24/7 on. the first cooler conked out 2 years ago, my new one still kicking even after a new modem was given by globe for the 20 mbps vitrual fiber optic plan which is close to fiber optic, im thinking of getting fiber optics by converge or globe whoever comes first in my area.

    Reply
    1. Karen MNL Post author

      Hi Diego,

      Nice to read one of your comments again 🙂 We recently bought a high-powered Asus router and I noticed a marked improvement in internet performance compared to using the stock Converge modem router. I will blog about it soon, I’m just trying to finish some stuff I need to do.

      Reply
  12. Nina B.

    Hi! Currently having our PLDT terminated. We’ve had really bad disconnection issues with PLDT as well as slow internet.

    I’ve been thinking about switching to Converge for a while now as well as following your review on it too! (Great review btw)

    As far as I can see, I think Converge would be better for us if at least the customer service is doing better than PLDT.

    Reply
  13. Jereme

    Thank you for your review. I will be keeping tabs on this since I’m also planning in subacribing
    Based on the comments the major problems looks like from the stock modem. Yeah afaik even pldt modems can only handle 10 connections.

    Reply

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