I have been a Smart Freedom plan subscriber for 30 months. I always wondered if there was any retention plan for Freedom plan subscribers but I didn’t have much hope for it – there’s nothing in it business-wise for Smart to spend more money to keep people in their Freedom plan tier. There is no minimum spend (P1.00 every 60 days doesn’t count) and people can walk away any time.
But visitor vic rod left a comment asking me about the retention plan for Smart Freedom plan subscribers so I thought I would call Smart and ask.
My call was answered by a very nice sales rep. She was very patient and answered all of my questions and hypothetical situation scenarios. As gratitude I gave her all 7’s (highest score) in the after-call survey. The Smart Retention Hotline is *887.
Here is how I understood my options if I wanted to avail of the Smart retention plan for Freedom plan holders:
1. Who’s Qualified? Any one who has an active Smart Freedom Plan in good standing for 6 months can avail of the retention plan.
2. If you want to avail of the retention plan, you have to move to one of the All-In Plans. You can’t stay on your Freedom Plan. This requirement had me going NO. The cheapest All-In Plan is P500, but I’m already quite happy with my Mega Combo 250, which only costs P250, and meets all my calling & texting needs. It’s funny because I used to telebabad all night in high school (via landline pa), and now 3 hours a month is more than enough. Calls are mostly of the “Where are you?” variety. Rare telebabad sessions get moved over to Viber. All other information spreading is done via text.
3. Once you pick your new plan, you have 2 choices: free phone or rebate. You can choose your phone from those available for the new plan you picked, and you can add cash if you want a better phone. The percentage of the rebate is based on how long you’ve had your active Freedom plan account. Here’s the tiering structure:
- 25% – 24-47 months
- 30% – 48-71 months
- 35% – 72 months and up
In my case, I’m at my 30th month, so I fall under the 25% rebate tier. The 25% rebate is computed based on the plan amount. For example, if I opted for the Plan 500, my monthly rebate will be P125.00 (25% x P500), even if my actual bill (before rebate) amounted to P1,000.00.
The rebate will apply for 24 months (the length of the time of your new 24-month contract). Once your 24-month contract is up, you can choose to downgrade back to the Freedom Plan or sign a new 24-month contract.
Termination fee applies if you cancel your contract before it’s up.
What the sales rep kept emphasizing about this retention plan is that they start counting from first day of your original plan.
Let’s say I did get a Plan 500 and signed a 24-month contract. When that Plan 500 contract ends, I will be 30 months (now) + 24 months (Plan 500) = 54 months. Should I decide to get another 24-month contract with Smart, I will be at the 30% tier, and will get 30% rebate. And if I renew again 2 years after that, I will be at the 35% tier (54 + 24 months = 78 months).
Smart is providing the Freedom Plan as a gateway plan, hoping that you will like their service and eventually move up to their regular plans.
But I won’t be availing myself of this retention plan because there is no added value to me based on my usage. I also do not like being tied to 24-month contracts.
However, for those whose Freedom Plan bills regularly amount to P500 and up, this is a good deal if you get the rebate. Save yourself 25% on your bill. You’re already regularly spending at least P500 a month anyway, the 24-month contract won’t make a difference to you, so save yourself at least P125.00 a month.
Choosing the free phone option only makes sense if you really like the phone, and if the free phone is more expensive than P125.00 x 24 months (P3,000). If you’re planning to sell the free phone, better make sure you can sell it for more than P3,000. If you can’t sell it for higher than P3,000, just get the rebate.
I hope you enjoyed this blog post. Please feel free to leave a comment below, I love hearing from you!