Shopping at Lazada has become one of the modern conveniences that I have come to appreciate. So far, I have had good experiences shopping at Lazada – I receive the items I order quickly, and everything is tracked in my account so even if I don’t keep my own records, I can always check my account in Lazada to see all the items I have ordered and their status (delivered, cancelled, etc…).
Also, a lot of times, the prices at Lazada beat out the prices of brick and mortar stores by a few hundred pesos, too!
Lazada accepts payment by credit/ debit card (prepaid) and Cash on Delivery. But recently, they have added another payment option – helloPay.
Note: helloPay has been renamed to Alipay.PH on April 19, 2017.
WHAT IS helloPay AND WHY SHOULD I USE IT?
helloPay is an electronic wallet that you can use to pay for your purchases online. It is currently available in Singapore, the Philippines, and Indonesia.
Signing up for an account is free.
But a good reason for using helloPay is (aside from the convenience), is that they usually have various cashback promos running! For example, two weeks ago, they had a promotion where users can get a 10% cashback on their purchases.
There was a promo running from March 9-13, 2016, where you can get P400 cashback when you use helloPay with a minimum purchase of P2,000 from the Lazada Mobile App. The amount will be credited back to you on your helloPay account.
You can “top up” (add funds) to your helloPay account from BDO, BPI, Metrobank, ChinaBank, Security Bank, RCBC, UCPB, PNB, Maybank, Landbank, SM Bills Payment, Bayad Centers and at 7-Eleven.
But even if you don’t want to maintain funds in your helloPay wallet, that’s okay. You can still order from Lazada, choose Hello Pay as your payment option, and then pay for your purchase at any 7-Eleven! This is great if you don’t have a credit/debit card and don’t want to do a Cash on Delivery payment because there might be no one at home to receive your order, or you don’t trust other people with your cash.
This is also a good option for people who want to order items from Lazada that ship from abroad. Ordering items that ship from abroad requires prepayment. The seller (from abroad) will not ship the item unless the seller is paid in advance.
A word on ordering items from Lazada that ship from abroad: THE PRICE LISTED IN LAZADA IS THE ACTUAL PRICE, THERE ARE NO ADDITIONAL CHARGES. The item gets delivered to you without additional fees. Seeing that an item “ships from abroad” usually makes me disregard it, because I have this paranoia about being charged customs duties, having experienced being charged extortionate fees when I ordered something from the US years ago. Anyway, I was assured that ordering items that ship from abroad in Lazada will not incur any additional charges – the actual listed price of the items (and any standard shipping fee, if applicable), is the only thing you will pay for.
HOW TO SHOP AT LAZADA USING HELLO PAY
So, J was eyeing these Mouse Feet for Logitech G400 / MX518 / G400s and USB Triple Action Foot Switch Keyboard Control Foot Pedal at Lazada. Since they all shipped from abroad, it was a good opportunity for us to try paying using helloPay.
I had already created a free account at helloPay. It was pretty easy, however, they have a verification process. They verify your email address and your mobile phone number by sending verification codes there. So it’s best when you sign up that you have your phone with you, and have access to your email.
I picked the items and added them to my shopping cart on my desktop – it is just easier for me to shop on the desktop because having an actual keyboard is a very big convenience when searching for things online.
Then I switched to my iPad’s Lazada app so I could take advantage of the promo (see P400 cashback promo above).
After verifying my shipping details, next was the payment screen where I could choose the payment options.
I chose helloPay:
I was given a chance to review my order and apply any voucher. Unfortunately, I didn’t have any voucher that I could use since the vouchers are mostly for new users only.
After placing my order, I was asked to log in to helloPay:
After logging in to Hello Pay:
I chose to pay via 7-Eleven:
Clicked on “Pay Now”:
After the payment was processed, I was redirected to the screen showing the 7-Connect reference number. I also received emails and text reminders with the amount and reference number, so you don’t need to worry about printing out the reference number.
The thing is, I had to make the payment at 7-Eleven the next day. Originally, I was given until March 11, 1:57 AM to make the payment, but the text and email reminders only gave me until March 9, 5:57 PM. I made the purchase on March 9, 1:57 AM. So actually, I only had 16 hours to pay. <— THIS IS A BUG THAT IS BEING FIXED. The correct information is that one has 48 hours (2 days) to pay at 7-Eleven. If you miss the deadline, you have to start the process again.
I was actually worried because I wasn’t able to go to 7-Eleven until after 6pm. Fortunately, the transaction still pushed through, and I immediately received a confirmation text from helloPay.
Paying at 7-Eleven was actually easy – at first they didn’t seem that familiar with Hello Pay and directed me to a 7-Connect terminal, and then when I showed them the email with the reference number, they suddenly knew what to do. The cashier just typed in the reference number into the register and did their thing, I paid my P2,448.04, and less than a minute later, I had my receipt, and it was finished! 🙂
UPDATE March 23, 2016 – the cashback is true! I got my first cash back amount of P400 credited to my helloPay account.
Using Hello Pay to pay for purchases from Lazada is a good alternative if you don’t want to pay by credit card or leave cash at home for COD. I know not everyone is comfortable using their credit card online.
Using 7-Elevens as payment hubs makes it quite convenient for just about everybody, since 7-Elevens are so ubiquitous. On top of that, I also like that helloPay runs cashback promos so we shoppers also get a little something back from all the shopping we do!
However, what I am particularly happy with is that I can now order items shipped from abroad through Lazada (they are usually priced more competitively, and often very hard to find locally) without worrying about avaricious fees, AND also without the risk of using my credit card online.
All the while, I am shopping confidently knowing that the things I buy are covered under Lazada’s 100% Buyer Satisfaction policy.
UPDATE Dec. 2, 2016: You can now contact helloPay customer service for your questions!
You can contact helloPay through the following channels:
I hope you enjoyed this blog post. Please feel free to leave a comment below, I love hearing from you!